01 Introduction
Thank you for trusting jongliapp. This Privacy Policy ("Policy") explains what information is collected about you when you use the jongliapp platform, how that information is used, and how we keep it secure.
Jongliapp believes personal privacy is a fundamental right. That is why we only collect what is strictly necessary — nothing more. By using the jongliapp website or app, you are considered to have accepted the terms of this Privacy Policy.
02 What Information We Collect
Jongliapp collects two types of data — information you provide directly, and information collected automatically as you use the platform.
Information you provide:
- Identity details: name, date of birth, national ID number (for age verification)
- Contact details: mobile number and email address
- Account information: username and password (stored in encrypted form)
- Financial information: payment methods and transaction history
- Identity Verification Documents (if required)
Automatically Collected Information:
- Device information: device type, operating system, and browser version
- IP address and approximate location
- Usage patterns: pages visited, time spent on each, and games played
- Data collected through cookies and tracking technologies
- Transaction time, amount, and method
03 How Your Information Is Collected
Jongliapp collects information in several ways, always on a lawful basis:
- Provided directly: Information you provide directly when registering, logging in, or updating your profile.
- Via transactions: Payment information collected during deposits or withdrawals.
- Automated Technologies: Cookies, local storage, and session tracking.
- Support Contact: Information shared during live chat or email conversations.
- Third-Party Verification: Through a licensed agency for identity verification.
04 How Your Information Is Used
Jongliapp uses collected data solely for specific, legitimate purposes, as described below:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, password | Contractual Obligation |
| Age & Identity Verification | Date of birth, ID document | Legal Obligation |
| Transaction Processing | Payment information, IP | Contractual Obligation |
| Fraud Prevention | Device, IP, usage patterns | Legitimate Interest |
| Customer Support | Contact History | Contractual Obligation |
| Marketing (with consent) | Email, preference data | Your Consent |
Jongliapp never uses your data beyond the purposes stated above. If you do not wish to receive marketing messages, you can easily opt out from your account settings.
06 Data Protection Measures
Jongliapp follows the highest industry standards to keep your data secure. Our technical team continuously updates and maintains all security measures.
- Encryption: All data transmissions are secured with 256-bit TLS/SSL encryption.
- Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Firewall & Intrusion Detection: Real-time server monitoring and protection.
- Regular Security Audits: Annual third-party penetration testing.
- Data Center Security: Servers secured at both physical and digital levels.
07 Cookie Policy
Jongliapp uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
We use four types of cookies:
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your preferences and language settings.
- Analytical Cookies: For measuring platform performance. All data is fully anonymized.
- Marketing Cookies: Only with your consent. Helps display relevant offers.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.
08 Data Retention Period
Jongliapp does not retain data longer than necessary. Retention periods vary by data type, as outlined below:
- Account Information: For as long as the account remains active, and for 5 years after closure (for legal compliance).
- Transaction History: 7 years (in compliance with financial regulatory requirements).
- Identity Verification Documents: Up to 5 years after verification is complete.
- Support Conversations: 2 years.
- Analytical Data: Up to 24 months in anonymized form.
After the retention period, data is securely deleted or fully anonymized.
09 Your Rights
Jongliapp guarantees the following rights regarding your personal data. To exercise any of these rights, please contact our support team:
Right of Access
You may request to view the information we hold about you.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Object to Processing
You may object to data processing in certain cases, including for marketing purposes.
Right to Data Portability
Request a copy of your data in a portable format.
Restriction of Processing
Request to temporarily restrict data processing while an investigation is ongoing.
10 Protection of Minors
Jongliapp strictly prohibits access by anyone under the age of 18. We do not knowingly collect personal data from minors.
If we have reason to believe an account was created by a minor, that account will be closed immediately and all associated data will be deleted. Parents or guardians who suspect this may contact our support team.
11 Third Parties & Services
Jongliapp uses certain third-party services that operate independently under their own privacy policies:
- Game Providers: Evolution Gaming, Pragmatic Live, Ezugi, and others. Limited data may be transmitted to their servers during gameplay.
- Payment Gateway: Authorized payment partners for mobile banking and bank transfer services.
- Analytics Service: Analyzing anonymized usage data to improve platform performance.
These third parties are bound by agreement with jongliapp and are committed to maintaining specific data protection standards.
12 Policy Changes
Jongliapp may update this Privacy Policy from time to time. How you are notified depends on the nature of the change:
- Minor Changes: Updates will be indicated by a change to the update date on this page.
- Significant Changes: Advance notice will be sent to your registered email.
- Major Changes: Your explicit consent will be obtained for any new policy.
Continued use of jongliapp after any changes constitutes your acceptance of the updated policy.
13 Contact
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us: